Terms of Service

1. Who we are and what you are agreeing to

Lingo House is a language-learning app and website (together, the "Service") run by Lukas Works Ltd., 222 Main St E, North Bay, ON P1B 1B1, Canada ("we", "us"). These Terms are an agreement between you and us.

You accept these Terms by using the Service, and in particular by creating an account or signing in. If you do not agree, do not use the Service. Our Privacy Policy explains what data we collect and why; it is part of these Terms.

If you installed the app from the App Store or Google Play, the store's own terms apply to the app and to anything you buy in it.

2. Age

Anyone may use Lingo House. If you are under 18 (or the age of majority where you live), you must have a parent's or guardian's permission, and they agree to these Terms on your behalf and are responsible for your use of the Service, including any subscription bought under it.

By using the Service you confirm that doing so is legal where you live, and that you are not on a sanctions or restricted-party list.

3. Your account

Some features need an account. You can sign in with Apple, Google or an email address and password. Keep your sign-in details to yourself, keep your account information accurate, and tell us if you think someone else is using your account. You are responsible for what happens under it. One account per person, please.

You can delete your account at any time in the app's settings. We may suspend or close an account that breaks these Terms, and we may close any account for another reason with 30 days' notice. If we close your account without cause while you have an active subscription, we will ask the store to refund the unused part of the current period.

4. The Service

Lingo House offers language-learning content organised by language and level: decks of cards with text, audio, images and video, listening playlists, songs, tests and similar material, and an "Ask a question" feature that answers questions about study content (Section 7).

The core Service is free. An optional subscription (Section 5) unlocks additional features and content, which the app describes when you subscribe. We may add, change, limit or remove features and content at any time, including what a subscription includes, and we may take the Service offline for maintenance or because of problems outside our control.

5. Subscriptions

Subscriptions are sold by Lukas Works Ltd. as in-app purchases through the Apple App Store or Google Play. You need a Lingo House account to subscribe, and the subscription is linked to that account and to the store account you paid with.

• Billing. The store charges you at the price shown when you subscribe, in your local currency and including any tax it shows, and again at the start of each renewal period until you cancel. There is no free trial.
• Cancelling. Cancel at any time in your App Store or Google Play subscription settings, at least 24 hours before the current period ends to avoid the next charge. Deleting the app or your Lingo House account does not cancel a subscription. After cancelling, you keep the subscriber features until the end of the period you have paid for; we do not refund the unused part of a period.
• Refunds. Because the store takes the payment, refunds are requested from Apple or Google and are decided under their policies and your local consumer law. We cannot issue refunds for store purchases ourselves.
• Price changes. If we change the price of a subscription, the store will notify you before the change applies to you, and you can cancel before it does.
• Restoring. Use the app's restore-purchases option to bring a subscription onto a new device signed in with the same store account.
• Offline downloads. If your subscription lets you download content to study offline, the downloads stay on your device for use in the app only (Section 6). To keep working offline, the app must connect to our servers at least once every 30 days to confirm your subscription. If it has not connected for 30 days, downloaded content stops working until the app is next online; nothing is deleted.
• When it ends. Whatever the subscription unlocks is available only while you are subscribed. When it ends, the app removes or disables anything it stored on your device for those features, including downloaded content.

6. Using our content

Everything we provide through the Service (content, design, software, and the Lingo House name and logo) belongs to us or our licensors and is protected by copyright and trademark law. You may use it only for your own personal learning, through the app or website, including any saving or downloading features the app provides. You may not:

• copy, scrape, record or redistribute the content, extract it from the app, or use it commercially;
• modify it or build derivative works from it;
• reverse-engineer the app, get around its access controls, or use bots or automated tools against the Service;
• use our name or logo without our written permission.

If you believe something on the Service infringes your copyright, contact us (Section 13) with the details and we will look into it.

7. Asking a question about study content

While studying you can ask a question about the content in front of you, for example what a word means or why a sentence is built the way it is. When you send a question, we pass it, together with the text of the card you are on and the cards around it, to a third-party AI provider, which generates the answer. This is the only feature that sends anything you write to another company; nothing else you do in the app is shared with an AI provider. The Privacy Policy has the details.

Answers are generated by an AI model and can be wrong, incomplete or misleading. Treat them as study help, not as a reliable source. If an answer is wrong or inappropriate, report it with the report button on the message.

You get a free weekly allowance of questions. We may change or remove the allowance. Do not use the feature to produce illegal, harmful or abusive material, or try to get around the allowance or safety controls.

8. What you send us

You keep ownership of anything you send us: questions you ask about study content, error reports, reports about answers, and feedback. You give us a worldwide, royalty-free licence to use it to run and improve the Service. You promise that it is yours to share and that it does not break any law or anyone's rights. We may remove anything you send us, and we have no obligation to keep it.

9. Rules

Use the Service lawfully and considerately. Do not harass or impersonate anyone, send spam, post harmful or illegal material, interfere with the Service or other people's accounts, or share your account with others. Breaking these rules can lead to a warning, suspension or closure of your account, and legal action where appropriate.

10. No warranties

The Service and all content are provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent the law allows. We do not promise any learning outcome. We try to keep the content accurate but cannot guarantee that it, or any AI-generated answer, is correct, complete or up to date. Nothing on the Service is professional advice.

11. Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost data, profits or goodwill, arising from your use of the Service, whatever the legal theory. Our total liability to you for all claims will not exceed the greater of CAD 50 and the amount you paid us in the 12 months before the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, nothing here takes away rights you have under the law where you live, including in the European Union, the United Kingdom and Australia.

12. Indemnity

If someone brings a claim against us because of something you sent us or because you broke these Terms or the law, you will cover our resulting losses and costs, including reasonable legal fees.

13. Disputes and contact

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If we have a dispute, please contact us first and we will try to sort it out informally. Otherwise, either of us may bring a claim in the courts of Ontario, Canada, including small claims court. If you live in the European Union or the United Kingdom, you may instead bring proceedings in your local courts as consumer-protection law allows.

To contact us, use the contact form on our website or write to Lukas Works Ltd., 222 Main St E, North Bay, ON P1B 1B1, Canada. Legal notices must be sent in writing to that address.

14. Changes to these Terms

We may change these Terms. For changes that significantly affect your rights we will give at least 30 days' notice in the app or by email; smaller changes may take effect when published. The effective date at the top of this page shows the current version. Continuing to use the Service after a change means you accept it; if you do not, stop using the Service, cancel any subscription and delete your account.

15. General

These Terms and the Privacy Policy are the whole agreement between you and us about the Service. If a part of them is found unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. You may not transfer this agreement; we may transfer it to a successor of our business. The English version controls if these Terms are translated. You agree that we may send you notices about the Service electronically, and that such notices satisfy any requirement that they be in writing.